Do crypto wallets have customer service phone numbers?

Most self-custody crypto wallets do not have a customer service phone number. MetaMask and Exodus both say so directly in their help centers, and Trust Wallet's support runs through chat and tickets instead. A phone number that claims to be wallet support, wherever you found it, should be treated as a scam.

Does MetaMask have a phone number?

No. MetaMask's help center says it has no support phone number and will never talk to you by phone, so any call claiming to be MetaMask is fraudulent. Its official channels, as of November 2026, are chat through the Contact Support button on its support site, its community forum, a subreddit moderated by team members, and a verified X account that posts announcements but does not handle cases.

MetaMask also lists where it will not contact you: WhatsApp, Facebook, Telegram, Instagram, text messages and direct messages. It says groups on those apps that call themselves official are fan clubs at best and may be social engineering attempts.

Is there an Exodus wallet support number?

No. Exodus states plainly that it does not offer support by telephone, and that numbers online labelled as official Exodus support are scams. It does not offer help on Telegram either. Support is through a chatbot in the app or on the website, where you can ask for a human, and by email.

Exodus describes one trick in detail. Scammers fill in its contact form using your email address, so you receive a genuine automated reply, then follow up pretending to be the support team. Exodus says it will not contact you with unsolicited emails or calls, and that staff will never ask for your recovery phrase, private keys, passwords or sync QR codes.

What about a Trust Wallet customer service number?

Trust Wallet describes its support as a Help Center for self-service answers, an AI chatbot available around the clock that can open a ticket, and trained human agents who handle harder cases. It does not list a phone line. Trust Wallet says its support will never contact you first, ask for your recovery phrase or request remote access to your device. It also warns that scammers pose as support staff on Discord and Telegram.

Why do fake crypto support numbers keep appearing?

A self-custody wallet has no account to reset and cannot reverse a transfer, so a caller who sounds helpful can only take, not give. Fake lines exist to get your recovery phrase, which hands over the wallet, or to talk you into sending funds. Searches for wallet support numbers often turn up pages and uploaded documents on unrelated sites that list these numbers.

The safe route is to type the wallet's official website yourself and use the help options listed there. Exchanges handle phone support differently, as explained in does Crypto.com call you. If you already shared your phrase or sent funds, see what to do if you are scammed. Be wary of anyone offering to get the money back, a pattern covered in crypto recovery scams and common crypto scams.