How do you close a Crypto.com account?

To close a Crypto.com account, you clear every balance and active product, then go to Settings, Account, Account Closure in the Crypto.com App. Web users have to do this through the App. Crypto.com's help center says the closure is permanent and covers the App, the Visa Card and the Exchange account at once. Details below reflect help center articles updated in July 2026.

How do you delete a Crypto.com account in the app?

Crypto.com's App article lists these conditions. Your account must have:

• No balance left on the Crypto.com Visa Card
• No active CRO stake or lockup
• No running Crypto Earn terms
• No allocation in Supercharger
• No open UpDown Options or Strike Options positions

You also need to withdraw everything from both the App and the Exchange. The steps for each currency are in how to withdraw from Crypto.com. Crypto.com recommends downloading your transaction history before closing, for tax purposes, because you lose access to it afterward. How to download your crypto transaction history covers what to export.

Once those are done, open Settings, then Account, then Account Closure.

Can you close a Crypto.com account with a balance?

No. Every balance has to reach zero first. Small leftover amounts are the usual problem, because they can be below the minimum withdrawal or not enough to cover the fee.

Crypto.com offers two routes. You can contact customer support if a balance is under the minimum withdrawal amount. Or you can use the dust converter, which turns amounts below minimum trade limits into CRO, the platform's own token. The help center says it handles up to five assets per conversion, with no cap on how many conversions you run and no added fee. More on leftover balances is in what is crypto dust.

How do you close a Crypto.com Exchange account or card?

The Exchange article says closing the Exchange account also makes the App account and Visa Card permanently inaccessible. After withdrawing or spending all funds, you contact support through in-app chat or web chat. The Visa Card is closed along with the account, and Crypto.com says a card closure fee applies, so check its card article first.

Can you reopen a Crypto.com account?

No. Crypto.com says a closed account cannot be reactivated. You can sign up again as a new user, but you will not qualify for new-user offers such as its referral sign-up bonus. If promotional emails keep arriving after closure, use the unsubscribe link in the email footer.

Crypto.com's rules vary by region and change over time, so check its help center for your country before closing. For background on the platform itself, see is Crypto.com safe.