How long does Crypto.com verification take?

Crypto.com verification, the identity check the app runs before you can buy or send crypto, normally takes a few hours to a couple of business days. Crypto.com says the time depends on your country, your nationality and how clear your photos are. Busy periods can stretch it further.

How long does Crypto.com ID verification take?

Crypto.com's help center describes three statuses. Verification Pending means your application is still being reviewed, which it says can take a few hours to a couple of business days. Verification Incomplete means something in your submission needs redoing. Approved means you can buy, sell, send and store crypto in the app.

The company advises contacting support through in-app chat if a pending status has not changed after three business days. A separate help article says that when there is a large wave of new sign-ups, some reviews have taken about seven business days, and that applicants will get an email once the review is done. As of November 2026, these are the timeframes Crypto.com publishes, not a guarantee.

How do you verify a Crypto.com account?

Verification happens only in the Crypto.com app. Crypto.com says not to send ID documents by email or chat. The steps are:

1. Open identity verification and enter your legal name exactly as it appears on your ID, with no initials.
2. Choose your document. A passport is preferred, and a national ID or driver's license usually works. US users need a state-issued driver's license or state ID.
3. Photograph the document with all four corners visible, no glare and readable text.
4. Take the liveness selfie by holding the phone steady and following a green dot with your eyes, without moving your head.

In the Netherlands, customers of several local banks can verify through online banking instead. For why platforms ask for this at all, see what is KYC.

What does Crypto.com address verification require?

Some verification levels also ask for proof of address. Crypto.com accepts a utility bill, a letter from a government agency, a statement from a bank or insurer, or a valid government ID, in your name. The document must be issued within the last six months, or three months in the UK and Turkey. It must be complete, unedited apart from masked account or card numbers, and captured in portrait orientation.

Why is my Crypto.com verification taking so long?

Crypto.com lists poor photos as a common cause of delays: glare, cropped corners or blurry text. If your status shows Verification Incomplete, tap Resubmit and repeat the photos. After two failed electronic ID scans, the app switches to a manual ID scan, and a manual upload option exists if the camera will not read your ID.

Be wary of anyone offering to speed up your check for a fee. Our guide on whether Crypto.com calls you explains how real contact works, and is Crypto.com safe covers the wider picture.